A customer presents an ID that feels unusually thick and has uneven lamination. What should you do?

A customer presents an ID that feels

Multiple choice — select the best answer

ARefuse service and keep the ID if possible, or notify management
BAccept it as long as the birth date makes the person 21 or older
CAsk the customer to provide a second form of ID and accept both together
DServe the customer since you cannot be certain the ID is fake

✓ Correct answer: A. Refuse service and keep the ID if possible, or notify management Unusual thickness, uneven lamination, and other physical irregularities are signs of a possible fake ID. You should refuse service and alert management. Retaining the ID is permissible if the customer consents.

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