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RCG Gambling Australia Exam Questions & Answers 2026 (21–30)

RCG Gambling Australia practice questions and answers 2026. Tap an option to test yourself — you'll see the correct answer and a plain-English explanation for every question. Free, no login.

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  1. Q21A patron on the gaming floor asks a staff member to cash a personal cheque so they can use the funds to keep gambling. Under NSW RCG requirements, what must the staff member do?

    • ACash the cheque if it is under $200, as this is below the reportable threshold
    • BDirect the patron to the venue's ATM as an alternative
    • CDecline the request, since cashing cheques to facilitate gambling is not permitted under NSW gaming regulations
    • DRefer the patron to the venue manager who has discretion to approve small cheque cashings
    Show answer

    ✓ Correct answer: C. Decline the request, since cashing cheques to facilitate gambling is not permitted under NSW gaming regulations

    NSW Gaming Machines Act 2001 and RCG standards prohibit venues from cashing cheques for the purpose of enabling patrons to gamble, as this form of credit facilitation contributes to problem-gambling harm.

    Topic: Responsible Conduct of Gambling

  2. Q22When approaching a patron who shows signs of problem gambling, which manner of interaction is consistent with the non-judgmental approach required by NSW RCG training?

    • AExpressing concern for the patron's wellbeing in a calm, private and respectful way, and offering information about support services
    • BTelling the patron directly that they have a gambling problem and should leave
    • CAlerting other patrons nearby so they can provide peer support
    • DIgnoring the signs to avoid an uncomfortable confrontation
    Show answer

    ✓ Correct answer: A. Expressing concern for the patron's wellbeing in a calm, private and respectful way, and offering information about support services

    RCG guidelines require staff to approach concerned patrons privately, speak without judgment, focus on welfare rather than accusation, and offer referral to services such as GambleAware.

    Topic: Responsible Conduct of Gambling

  3. Q23A patron tells a gaming staff member that they have not eaten all day because they spent their food money on the machines. Which combination of warning signs does this scenario illustrate?

    • ASelf-neglect and financial harm from gambling
    • BChasing losses and intoxication
    • CExtended play sessions and loyalty-card abuse
    • DRequesting credit and emotional distress
    Show answer

    ✓ Correct answer: A. Self-neglect and financial harm from gambling

    Skipping meals due to spending food money on gambling reflects both self-neglect (failing to meet basic needs) and financial harm, two intersecting problem-gambling indicators recognised in NSW RCG training.

    Topic: Responsible Conduct of Gambling

  4. Q24Under NSW Liquor & Gaming NSW guidelines, what is a gaming venue's responsibility regarding responsible-gambling signage?

    • ASignage is only required if the venue has had a formal complaint in the past 12 months
    • BSignage is voluntary and left to the venue's discretion
    • CSignage must be displayed only at the entrance to the venue, not inside the gaming room
    • DMandatory responsible-gambling signage, including counselling-service contact details, must be prominently displayed in and around gaming machine areas
    Show answer

    ✓ Correct answer: D. Mandatory responsible-gambling signage, including counselling-service contact details, must be prominently displayed in and around gaming machine areas

    The Gaming Machines Act 2001 and Liquor & Gaming NSW require venues to display mandatory responsible-gambling notices — including the GambleAware helpline — prominently in gaming machine areas as a harm-minimisation measure.

    Topic: Responsible Conduct of Gambling

  5. Q25A patron asks a gaming staff member to intervene on their behalf to request that a friend currently playing the machines stop gambling. The staff member has no prior interaction with the friend. What is the most appropriate response under NSW RCG guidelines?

    • ASuggest the concerned patron contact police, as this is beyond the venue's responsibility
    • BAcknowledge the patron's concern, note any observable signs, apply the venue's responsible-gambling policy, and offer information about self-exclusion and support services that the patron can share with their friend
    • CRefuse entirely, as staff may only act on their own observations and never on third-party requests
    • DApproach the friend immediately and instruct them to stop gambling based on the patron's account
    Show answer

    ✓ Correct answer: B. Acknowledge the patron's concern, note any observable signs, apply the venue's responsible-gambling policy, and offer information about self-exclusion and support services that the patron can share with their friend

    NSW RCG training supports a compassionate third-party response: staff cannot force a patron to stop gambling on another's say-so, but they should take the concern seriously, observe for signs, and offer support resources the concerned party can pass on.

    Topic: Responsible Conduct of Gambling

  6. Q26A gaming machine patron becomes agitated, slams the machine and mutters that they must keep going until they win back two weeks' wages. Which two problem-gambling warning signs are simultaneously present in this scenario?

    • ASelf-exclusion breach and intoxication
    • BChasing losses and visible emotional distress
    • CSelf-neglect and requesting a loan from staff
    • DRequesting credit and extended session length
    Show answer

    ✓ Correct answer: B. Chasing losses and visible emotional distress

    The patron's stated intention to recover lost wages is a textbook example of chasing losses, while the agitation and physical outburst constitute the emotional distress warning sign — both are explicitly listed in NSW RCG problem-gambling indicators.

    Topic: Responsible Conduct of Gambling

  7. Q27A patron who has been on the gaming floor for six hours has told two separate staff members in the same shift that they need to borrow money. One staff member declined. Under NSW RCG duty-of-care obligations, what should the second staff member do beyond simply refusing the request again?

    • ADecline the request, then complete a patron incident or welfare observation record, inform a supervisor, and offer the patron information about GambleAware and self-exclusion options
    • BDecline the request and ask the patron to leave the premises immediately under the venue's trespass powers
    • CDecline the request but discreetly give the patron a GambleAware card without speaking to them to avoid embarrassment
    • DDecline the request and take no further action, as the first refusal was sufficient
    Show answer

    ✓ Correct answer: A. Decline the request, then complete a patron incident or welfare observation record, inform a supervisor, and offer the patron information about GambleAware and self-exclusion options

    When multiple warning signs accumulate across a shift (extended session plus repeated credit requests), NSW RCG duty-of-care obligations require staff to document the concern, escalate to a supervisor, and proactively offer the patron information about counselling and self-exclusion — not merely decline and walk away.

    Topic: Responsible Conduct of Gambling

  8. Q28A patron enrolled in the venue's self-exclusion scheme is spotted entering the gaming machine area. A trainee gaming staff member is unsure whether to intervene because the patron appears calm and has not yet started gambling. What is the correct action under NSW RCG and the Gaming Machines Act 2001?

    • AWait until the patron starts gambling before approaching, to avoid a false alarm
    • BAllow the patron to remain since they are calm, and log the sighting at the end of the shift
    • CObserve discreetly for at least 15 minutes to confirm the breach before acting
    • DImmediately and respectfully approach the patron, remind them of their self-exclusion agreement, and follow the venue's documented procedure for self-exclusion breaches, which includes asking the person to leave the gaming area
    Show answer

    ✓ Correct answer: D. Immediately and respectfully approach the patron, remind them of their self-exclusion agreement, and follow the venue's documented procedure for self-exclusion breaches, which includes asking the person to leave the gaming area

    Under the Gaming Machines Act 2001 and NSW RCG requirements, a self-exclusion order prohibits the patron from being in the gaming machine area at all; staff must act as soon as the breach is detected — regardless of whether gambling has commenced — and follow the venue's self-exclusion breach procedure.

    Topic: Responsible Conduct of Gambling

  9. Q29A patron approaches you and says they think they have a gambling problem and want to stop visiting the venue. What is your primary obligation under NSW Liquor & Gaming guidelines?

    • ARefer them to the venue manager and take no further action yourself
    • BOffer them a complimentary meal to distract them from their concerns
    • CProvide them with information about counselling services and explain how to access self-exclusion
    • DTell them gambling is a personal choice and you cannot interfere
    Show answer

    ✓ Correct answer: C. Provide them with information about counselling services and explain how to access self-exclusion

    Under NSW Liquor & Gaming guidelines, venue staff must provide information about problem-gambling counselling services and self-exclusion options whenever a patron indicates they may have a gambling problem.

    Topic: Responsible Conduct of Gambling

  10. Q30Which telephone helpline number must NSW gaming venues make available to patrons seeking help for gambling-related problems?

    • A1300 131 114
    • B1800 022 222
    • C13 11 14
    • D1800 858 858
    Show answer

    ✓ Correct answer: D. 1800 858 858

    The problem-gambling helpline number that must be displayed and provided to patrons under NSW responsible-gambling requirements is 1800 858 858, operated through GambleAware.

    Topic: Responsible Conduct of Gambling

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