TABC Seller-Server Certification Exam Questions & Answers 2026 (11–20)

Question 1

What should you do if a customer becomes angry when you ask to see their ID?

TheoryPractice · Accepted Answer

Remain calm, explain it is store policy, and refuse service if no ID is provided. Anger is not a valid reason to skip ID verification. Stay calm, explain your policy, and decline the sale if the customer refuses to show a valid ID.

Question 2

Under TABC regulations, who is primarily responsible for verifying a customer's age before a sale?

TheoryPractice · Accepted Answer

The seller or server who completes the transaction. The individual who physically makes or completes the sale or service is primarily responsible for verifying age. This does not eliminate the permit holder's responsibility, but the front-line employee must verify.

Question 3

A customer hands you an out-of-state driver's license that appears valid. How should you treat it?

TheoryPractice · Accepted Answer

Accept it if it is a current, valid government-issued photo ID from any U.S. state. Current, valid government-issued photo ID from any U.S. state is generally acceptable. Check that it is not expired and that the photo matches the bearer.

Question 4

A customer presents a valid ID but the photo does not look like them. What is the correct action?

TheoryPractice · Accepted Answer

Refuse the sale; the ID is not reliably linked to this person. An ID whose photo does not match the customer should not be accepted, as it may belong to someone else. Refuse the sale to avoid serving a minor or facilitating ID fraud.

Question 5

Which of the following is a red flag that an ID may be altered or fraudulent?

TheoryPractice · Accepted Answer

The raised lettering does not match the printed information. Raised lettering or embossed text that does not match the printed information indicates possible tampering. Legitimate security features like watermarks and magnetic stripes are expected on real IDs.

Question 6

How should you calculate whether a customer is old enough to purchase alcohol?

TheoryPractice · Accepted Answer

Confirm the birth date on the ID shows they are 21 or older as of today's date. Always confirm that the full date of birth—day, month, and year—shows the person has reached their 21st birthday on or before today's date. Year subtraction alone can be inaccurate for birthdays later in the year.

Question 7

What information should you verify on a customer's ID before allowing an alcohol purchase?

TheoryPractice · Accepted Answer

Date of birth, expiration date, and that the photo matches the bearer. A complete ID check confirms: the bearer is at least 21 (date of birth), the ID is currently valid (not expired), and the photo matches the person presenting it.

Question 8

A group of four people enters and only one orders alcohol but the others look young. What should you do?

TheoryPractice · Accepted Answer

Check IDs for all members of the group who appear to be under 30. You should check all individuals who appear to be under 30, not just the person ordering. Minors can easily pass drinks between members of a group.

Question 9

A customer presents a valid-looking temporary paper Texas driver's license (no photo). How should you handle this?

TheoryPractice · Accepted Answer

Do not accept it as the sole form of ID since it lacks a photo; request a photo ID. A photo ID is required to verify that the ID belongs to the bearer. A temporary paper license without a photo does not meet this requirement and should not be accepted alone.

Question 10

When scanning an ID with an electronic verification device, the device shows 'ID valid.' What should you do next?

TheoryPractice · Accepted Answer

Also visually confirm that the photo and physical ID match the customer. Electronic scanners verify data encoding but cannot confirm the person matches the ID. Always visually inspect the photo and physical features against the bearer after a successful scan.

TABC Seller-Server Certification Exam Questions & Answers 2026 (11–20)

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